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        Quality in a product or service is
        not what the supplier puts in. It
        is what the customer gets out
        and is willing to pay for. A product
        is not quality because it is hard to
        make and costs a lot of money,
        as manufacturers typically believe.
        This is incompetence. Customers
        pay only for what is of use to them
        and gives them value. Nothing else
        constitutes quality.